myOerlikon.com : service portal and e-commerce platform in one
Within the context of a globally-networked textile industry, online services have become essential for maintenance, modernization and original parts procurement processes for machines and systems.
Here, the Oerlikon Manmade Fibers segment optimized the myOerlikon.com service portal for the products and services of its Oerlikon Barmag, Oerlikon Neumag and Oerlikon Nonwoven brands, making it more userfriendly. It allows customers to now access tailored services in nine different languages and around the clock.
Each and every machine park usually has numerous associated documents, ranging from manuals, circuit diagrams and 3D drawing-supported original parts catalogs, all the way through to operating instructions and final documents. myOerlikon.com bundles this information, while also providing users with additional communications on potential machine modernizations and upgrades and on special offers tailored to the respective production system.
Real security during virtual shopping
At the same time, users can access the myOerlikon.com e-commerce platform, which operates in parallel.
Customers can not only place orders here, they can also send online inquiries to Oerlikon, view prices and warehouse stocks and track inquiries,
quotations and orders already made or placed, among many other things. As a result of online access to original parts catalogs for the respective customer machines and systems, erroneous orders can be avoided.
Log-in is secure for users, as are all transactions carried out using the platform. With this, Oerlikon is implementing real security for all virtual purchases. All data exchanged is fundamentally
encrypted and hence protected against unauthorized access.