From the Sector

The global fashion retailer H&M has joined forces with Coloreel to introduce a pioneering approach to customized embroidery. This new partnership allows customers at the H&M Alexa store in Berlin to personalize their apparel with a myriad of expressive designs.

The program marks the start of a new and innovative in-store pilot developed by H&Mbeyond. Customers can select from a diverse library of designs that will be updated on a weekly basis.

Coloreel redefines the art of embroidery, offering an unlimited spectrum of colors at the touch of a button. The technology reduces wastewater by 97% and utilizes recycled thread, marking a significant step towards more sustainable production.

“Our partnership with Coloreel reflects our commitment to enhance the shopping experience through innovative solutions,” states Oliver Lange, Head of H&Mbeyond. “By embracing this advanced technology, we can offer our customers a unique and engaging store visit."

With the collaboration, H&M and Coloreel want to explore ways to create brick-and-mortar shopping experiences and analyze the influence that a technology like Coloreel’s has on in-store purchases.

The service is offered at the H&M Alexa store in Berlin during Q4 2023. While the service currently extends to products within the store, plans for embroidering customers’ own garments might be added later. This approach would extend the lifespan of garments, creating a positive environmental impact.

Grosvenor, an international retail development and investment company, has launched a search for new technologies that promote innovation and create a social customer experience. A major aim of the challenge was to drive retail recovery in a post-pandemic world where bricks and mortar stores saw footfall slump. Zyler’s try-on solution impressed the judges and the companies will launch the technology with Grosvenor’s retail tenants.

Zyler’s patented technology allows customers to see themselves in any outfit with a head and shoulders photo and basic measurements virtually. For retailers, the try-on experience can be embedded into a website or existing app with only a small snippet of code needed.

15,493 visitors from 107 countries attended the second Istanbul Fashion Connection. Over 300 companies showed their collections on more than 15,000 square meters of exhibition space and provided information about their creative collections and their production capacities in the areas of womenswear, menswear, kidswear, denim, shoes, leather and fur, lingerie and sportswear.

There was busy business activity, the ideal near shore capacities combined with the range of fashion collections experienced great demand. Istanbul Fashion Connection was a meeting point with the opportunity for a face-to-face meeting on a common platform. All trade channels were represented at the fair, from large shopping malls and department store groups to wholesalers, international retail chains, multi-brand boutiques and online platforms.

The global turkish exports in the first half of this year amounted to US$ 12.4 billion, which corresponds to an annual growth of 11.6%. In the EU alone, the total for this period is US$7.7 billion, a growth of 14.7%. Mustafa Gültepe, President of the Turkish Exporters Assembly and IHKIB, announced that ready-to-wear exports are to be increased to $40 billion in the medium term.

The organizers are expecting over 600 companies to attend next IFCO. The exhibitors for the sourcing area will take part in a separate hall. Leading companies have already registered with the association for this. Lingerie and bridal/evening wear will also be shown in their own hall, which seasonally only presents itself once a year in Turkey.
The participation of international fashion companies is encouraged, for which IFCO provides the springboard into the Eastern European market.

• American fashion brand launches NewStore to unify mobile point of sale, order management, inventory, store fulfillment, and clienteling

NewStore, a modular, mobile-first omnichannel cloud platform for retail brands worldwide, announced that American fashion brand FRAME has launched the NewStore Omnichannel Platform across its retail business. By powering the brand’s mobile point-of-sale (mPOS), order management, inventory, and store fulfillment solutions, NewStore is now the backbone of FRAME’s retail operations.
 
FRAME is known for its collections in denim, cotton, leather, and cashmere, and it strives to design a modern versatile wardrobe with the finest natural materials. The fashion brand sells its products through e-commerce, wholesale, and in 15 retail stores today. Most recently, FRAME opened its first international store in London, expanding its global footprint. As it continues to grow its retail presence, FRAME is reinvigorating its customer experience and prioritizing technology’s role in creating a seamless shopping journey.

Through its partnership with NewStore, FRAME is enabling its employees with the tools and data required to provide the best shopping experience possible. Store associates can view sales, gauge product inventory across store locations, and complete mobile checkouts to improve customer convenience and maximize profitability. Now that all of FRAME’s store locations are live on the platform, the brand will work with NewStore to further enhance the customer journey by rolling out features that allow employees to better guide shoppers and create more meaningful relationships.

• Wie kann der stationäre Einzelhandel in der Pandemie Kunden binden?

Die Vorweihnachtszeit als traditionell umsatzstarke Zeit für den Einzelhandel ist auch in diesem Jahr von Corona überschattet. Viele Kunden sind verunsichert und scheuen den Weg in die Innenstädte. Durch funktionierende Omnichannel-Lösungen, eine attraktive Warenpräsentation und eine optimierte Auslage können Einzelhändler Kunden dennoch begeistern. Tipps dafür gibt Checkpoint Systems als One-Stop-Shop für technologisch fortschrittliche Einzelhandelslösungen.

Moderne Technologien helfen Einzelhändlern, die aktuellen Unwägbarkeiten der Pandemie ein Stück weit zu mildern und ihren Kunden trotz allem ein ansprechendes Einkaufserlebnis zu bieten. Die Umstellung auf Online und Omnichannel ist einer dieser Schritte, der schon im letzten Weihnachtsgeschäft einen Teil des potenziellen Verlustes gemildert hat. Corona hat die digitale Transformation beschleunigt. BOPIS, also „buy online pick up in store“, hat sich als Omnichannel-Ansatz während des letzten Pandemiewinters besonders bewährt. Auch McKinsey sagte vorher, dass Einzelhändler, welche einen flexiblen Omnichannel-Ansatz nutzen, sich am schnellsten von der Pandemie erholen werden. Inzwischen haben sich die meisten Unternehmen an die neue Realität angepasst und setzen moderne Technologien ein.

Hybride Ansätze sind überlebenswichtig
Die Voraussetzung für einen funktionierenden Omnichannel-Ansatz ist eine genaue Bestandsübersicht. Nur so können Einzelhändler das richtige Produkt zur richtigen Zeit am richtigen Ort anbieten. Möglich ist das durch Technologien wie die Radiofrequenz-Identifikation (RFID). Checkpoint Systems hat dafür die HALO-Plattform entwickelt, eine RFID-Lösung, die Nachbestellung einfacher, schneller und effizienter macht. So ist es beispielsweise möglich, die Bestände von der Fabrik bis zum Laden zu verfolgen, so dass Händler genau wissen, wo sich ihre Bestände befinden und wann sie eintreffen werden. Dies spart Einzelhändlern Zeit, verbessert das Einkaufserlebnis der Kunden und steigert den Umsatz. Sorgfältig ausgearbeitete Omnichannel-Strategien können dafür sorgen, dass Einzelhändler die Bedürfnisse ihrer Kunden besser kennen, ihnen die passenden Produkte anbieten können und so langfristig eine höhere Kundenbindung schaffen. Ein konsistentes Markenerlebnis – online wie offline – ist hier entscheidend.

Offene Warenpräsentation für mehr Umsatz
Kunden, die lieber vor Ort als online einkaufen, möchten gerade in der aktuellen Zeit so schnell wie möglich die benötigten Produkte in den Einkaufswagen legen und zur Kasse gehen. Eine offene Warenpräsentation ist hier hilfreich. Statt erst auf einen Mitarbeiter warten zu müssen, der gesicherte Ware aus einem Schrank entnehmen kann, können Kunden direkt das Gewünschte in den Wagen legen. Das ist nicht nur praktischer, sondern fördert nachweislich durch Impulskäufe den Umsatz. Gleichzeitig entlastet die offene Warenpräsentation das Ladenpersonal, welches dadurch mehr Zeit für Beratung hat – gerade jetzt ein wichtiger Punkt, um verunsicherte Kunden wilkommen zu heißen und persönlich anzusprechen.

Moderne Warensicherungslösungen ermöglichen eine solche offene Warenpräsentation. Die Alpha High-Theft Solutions von Checkpoint Systems können beispielsweise zum Schutz von Kleidung, Elektronik, Schmuck oder Alkohol eingesetzt werden, ohne dass zusätzliches Sicherheitspersonal benötigt wird. Die Alpha High-Theft Solutions fungieren auch als visuelle Abschreckung für potenzielle Diebe. Einzelhändler schützen somit ihre Margen und ehrliche Kunden profitieren durch die erhöhte Warenverfügbarkeit – denn alles, was laut Inventur im Laden sein sollte, ist durch die reduzierte Diebstahlchance auch noch vorhanden. Gerade in Krisenzeiten sind klare Strategien zur Verlustprävention wichtig, da hier erfahrungsgemäß die Ladendiebstähle ansteigen. Untersuchungen zur weltweiten Rezession von 2008 / 2009 zeigen, dass bei steigender Arbeitslosigkeit und knapper werdenden Mitteln der Ladendiebstahl zunimmt. Auch die Maskenpflicht, die zu einer gesteigerten Anonymität beim Einkaufen führt, ermutigt potenzielle Diebe.

Richtig positionierte Auslagen und gut bestückte Regale
Auch die Gestaltung und der Aufbau eines stationären Geschäfts sind für das Kundenerlebnis maßgebend. Alle vorhandenen Auslagen sollten richtig positioniert und alle Regale gut gefüllt sein. Denn ein Produkt kann nur verkauft werden, wenn es im Laden sichtbar ist. Kunden, welche Produkte entnehmen und an anderer Stelle wieder in das Regal stellen, können dafür sorgen, dass die Auslage im Geschäft nicht mehr ansprechend auf potenzielle Käufer wirkt. „Display Compliance“ ist eine einfache RFID-Anwendung von Checkpoint Systems, mit der die Auslage eingescannt und mit dem ursprünglichen Regalplan verglichen werden kann. Das spart Zeit, da schnell festgestellt werden kann, ob die Auslage korrekt positioniert und die Regale entsprechend gefüllt sind. Und durch die RFID-Technologie kann das Verkaufspersonal außerdem jeden vorrätigen Artikel leicht auffinden. Die gesparte Zeit kann für Beratungsgespräche mit Kunden genutzt werden. Konsumten profitieren so von einer ansprechenden Auslage und von Personal, das bei Fragen mit Rat und Tat zur Seite stehen kann.

Retailers invest in emotionalisation and digitalisation +++ Top theme: linking online with offline shopping +++ Focus on sustainability +++ Accompanying Stages and Specials received very well

The World’s No.1 Retail Trade Fair, EuroShop 2020, drew to a close on Thursday (20 February 2020) after five successful days in Düsseldorf: 2,300 exhibitors from 57 nations reported of very good leads and concluded business deals. Furthermore, lively follow-up business is expected. 94,000 visitors travelled to the Rhine to gather information on the line-up of products, trends and concepts for retailers and their partners featured in 16 exhibition halls.  

“We are delighted that EuroShop once again successfully proved to be the most relevant platform for the global retail community when it comes to trends, inspirations and networking. Our exhibitors deserve the highest praise for their loyalty. With their innovative power they again proved the major attraction for an entire industry,” said Erhard Wienkamp, Managing Director at Messe Düsseldorf, voicing his great satisfaction with EuroShop 2020 results.

Exhibitors especially applauded the high international attendance at EuroShop. 70% of the EuroShop audience travelled to Düsseldorf from abroad. Large delegations came for example from Brazil, Australia and New Zealand. Trade visitors from a total of 142 countries attended EuroShop 2020.

“This high level of international interest clearly documents the dynamism of the global retail world and the exceptional position EuroShop enjoys as its economic engine,” said Michael Gerling, Chairman of the EuroShop Advisory Board and CEO of the EHI Retail Institute Cologne.

“The success of eCommerce is a real encouragement for retailers: they have understood they have to give their shoppers good reasons beyond the ranges to enter their stores. This competition has taken retail as a whole to the next quality level. Investment is being made in shop fitting so as to create customer journeys,” explains Gerling who adds: “Beyond this, retail digitalisation is booming. It enables retailers to offer their shoppers even more services and link online and offline channels, on the one hand, while simplifying process flows, logistics and lots more, on the other.” At EuroShop 2020 digital transformation was therefore a key focus, also in terms of achieving the highest energy efficiency and sustainability possible.

Exhibitors underlined the high level of expertise among visitors at the event, especially their pronounced decision-making powers, because 70% of the trade fair guests were in international top management. Many of them also used their visit to EuroShop to learn about best practice cases and forward-looking trends in retail at the in total eight Stages. The varied programme of lectures held on the individual Stages on such topics as Retail Technology, Architecture and Store Design or Expo & Event was well attended across the board. Meeting with the same high level of approval were the numerous Specials at EuroShop, including the Start-up Hub, the Designer Village and Premium City.

Numbers speak for themselves here: 96% of trade fair visitors were satisfied with their visit to the trade fair. Just as many confirmed the outstanding position of EuroShop as a trend barometer, networking platform and largest event for the retail sectors.

Due to the current situation associated with the Coronavirus 19.000 visitors less attended this time than at the record event 2017.

The next EuroShop will be held in Düsseldorf from 26 February to 2 March 2023.  

For years, media headlines have declared the death of the high street at the hands of e-commerce. But, while several well-known retailers have indeed shut up shop or cut back on store numbers, a growing number of digitally native brands are investing in bricks-and-mortar spaces to complement and support their online offer.

At the last EuroShop, the World´s No. 1Retail Trade Fairtrade, were already first signs that Pure Player and online start-ups are also increasingly looking offline. 3 years later, at EuroShop 2020 from 16 to 20 February in Düsseldorf, Germany, this will now be one of the major topics of the industry.

In fact, a report published by property firm JLL towards the end of 2018 predicts that online retailers in the U.S. will open 850 stores over the next five years, demonstrating the value these brands place on having a physical presence. “Everyone is saying that physical retail is dying, but online brands are opening at a pretty fast and aggressive rate,” says Taylor Coyne, Research Manager of Retail for JLL, in the report.

Despite the continuing growth in online sales, the majority of consumers still prefer the experience of shopping in-store, and more and more digitally native brands are using physical retail to their advantage.

JD.com, Inc., China’s leading technology-driven e-commerce company, and Google, announced today that Google will invest $550 million in cash in JD.com as part of a strategic partnership.

Google and JD plan to collaborate on a range of strategic initiatives, including joint development of retail solutions in a range of regions around the world, including Southeast Asia, the U.S. and Europe. By applying JD’s supply chain and logistics expertise and Google’s technology strengths, the two companies aim to explore the creation of next generation retail infrastructure solutions, with the goal of offering helpful, personalized and frictionless shopping experiences. JD also plans to make a selection of high-quality products available for sale through Google Shopping in multiple regions.

“This partnership with Google opens up a broad range of possibilities to offer a superior retail experience to consumers throughout the world,” said JD.com’s Chief Strategy Officer Jianwen Liao. “This marks an important step in the process of modernizing global retail. As we celebrate our June 18 anniversary sale, this partnership opens a new chapter in our history.”

"We are excited to partner with JD.com and explore new solutions for retail ecosystems around the world to enable helpful, personalized and frictionless shopping experiences that give consumers the power to shop wherever and however they want,” said Google Chief Business Officer Philipp Schindler.

Under the agreements, Google will receive 27,106,948 newly issued JD.com Class A ordinary shares at an issue price of $20.29 per share, equivalent to $40.58 per ADS, based on the volume-weighted average trading price over the prior 10 trading days.