From the Sector

• American fashion brand launches NewStore to unify mobile point of sale, order management, inventory, store fulfillment, and clienteling

NewStore, a modular, mobile-first omnichannel cloud platform for retail brands worldwide, announced that American fashion brand FRAME has launched the NewStore Omnichannel Platform across its retail business. By powering the brand’s mobile point-of-sale (mPOS), order management, inventory, and store fulfillment solutions, NewStore is now the backbone of FRAME’s retail operations.
 
FRAME is known for its collections in denim, cotton, leather, and cashmere, and it strives to design a modern versatile wardrobe with the finest natural materials. The fashion brand sells its products through e-commerce, wholesale, and in 15 retail stores today. Most recently, FRAME opened its first international store in London, expanding its global footprint. As it continues to grow its retail presence, FRAME is reinvigorating its customer experience and prioritizing technology’s role in creating a seamless shopping journey.

Through its partnership with NewStore, FRAME is enabling its employees with the tools and data required to provide the best shopping experience possible. Store associates can view sales, gauge product inventory across store locations, and complete mobile checkouts to improve customer convenience and maximize profitability. Now that all of FRAME’s store locations are live on the platform, the brand will work with NewStore to further enhance the customer journey by rolling out features that allow employees to better guide shoppers and create more meaningful relationships.

Der Textilhersteller Wolford möchte seinen Kunden ein modernes und nahtloses Shoppingerlebnis bieten und beauftragt die Digitalagentur diva-e mit der Implementierung einer revolutionären Omnichannel-Lösung. Filialen, Online-Shop und Marktplätze wie Zalando und Amazon werden dabei nahtlos miteinander verknüpft. Zum Einsatz kommt die Software-Architektur „MACH“, die für maximale Flexibilität und bestmögliche Benutzerfreundlichkeit sorgt.

Der Textilhersteller Wolford startet mit „Wolford X“ eine umfassende Digitalisierungsinitiative mit mehreren Partnern, um sich zukunftsorientiert aufzustellen und die Kundenerfahrung auf ein neues Level zu heben. Ziel ist die Etablierung einer Omnichannel-Lösung, bei der Filialen, Online-Shop, Social Media und Marketplaces miteinander verknüpft werden. Die Digitalagentur diva-e ist als führender Partner im Projekt mit der Umsetzung des Großteils der Plattform für die neue Omnichannel-Lösung beauftragt. Mit dem Einsatz des MACH-Architekturansatzes implementiert diva-e eine zukunftsträchtige Infrastruktur, die für Wolford die Möglichkeit schafft, zukünftig mit hoher Geschwindigkeit die Komponenten der Omnichannel-Plattform weiterzuentwickeln, umzugestalten, auszutauschen und so neue Services auszurollen. Ebenfalls an dem Projekt beteiligt sind Commercetools, Newstore, Bloomreach, Tealium, Stibo STEP und Vue Storefront.
 
Zum Einsatz kommt die erste und international führende Omnichannel-Plattform von NewStore. Sie bietet Kunden eine nahtlose und stark individualisierte Einkaufserfahrung, die beispielsweise Endless Aisle Szenarien ermöglicht. Bei diesen werden Kunden beim Besuch eines stationären Geschäfts erkannt und der Verkäufer erhält über eine App die Kundeninformationen zu den bereits im Online Shop favorisierten oder gekauften Produkten. Diese oder ähnliche Produkte kann er dann direkt zur Anprobe anbieten. Sollte der gewünschte Artikel im stationären Store nicht vorrätig sein, besteht zudem die Möglichkeit, sich diesen taggleich nach Hause senden zu lassen.
 
Die Voraussetzung und gleichzeitig Herausforderung für dieses neuartige Shoppingerlebnis ist die Verknüpfung verschiedener Daten. Kunden-, Produkt- und Bestelldaten müssen im Sinne eines bestmöglichen Kundenerlebnisses an allen Touchpoints zusammengeführt werden.
 
Das umfangreiche Omnichannel-Projekt ist eines der Ersten seiner Größe am europäischen Markt und wird voraussichtlich im Juni 2022 abgeschlossen sein. 

A research report released today has revealed the innovative new ways retailers are using RFID technology in-store to improve profitability. Authored by Emeritus Professor Adrian Beck from the University of Leicester and the ECR Retail Loss Group and supported by Checkpoint Systems, Utilising RFID in Retailing: Insights on Innovationhighlights how companies are employing the technology for a broader range of purposes. It demonstrates the value the technology is bringing to their businesses and ultimately, the impact it is delivering to their bottom line. Crucially, it also shows thatmore retailers than ever are recognizing the benefits of RFID and driving uptake within their organisations. The report claims that as businesses are becoming more established in their use of RFID-generated data, they are gradually incorporating more usecases into their business-as-usual practices.

The report claims that as businesses are becoming more established in their use of RFID-generated data, they are gradually incorporating more usecases into their business-as-usual practices.

In particular, more and more retailers reported using RFID to streamline the audit process (as an alternative to infrequent organisational stock takes), which not only delivers considerable cost savings, but also provides more regular insights into the status of inventories. It also found that using RFID was having a significant impact on store processes. While RFID has always been key to inventory accuracy, some companies are now using this data to further improve business activities such as reducing phantom out of stocks, improving rapid stock search and find tasks and developing an efficient ship from store (SFS) capability.

Beyond the more traditional retail model, RFID was seen as a key facilitator in delivering omnichannel retailing by all those questioned. Without the inventory accuracy offered by RFID, few retailers believed they could reliably use their stores as fulfilment centres to output online orders. Indeed, one retailer admitted to only making RFID-enabled store stock available for this purpose. The use of RFID to improve online order accuracy is also becoming more commonplace, to reduce errors in the picking and packing process, therefore improving customer satisfaction. One retailer reported a 90% reduction in incorrect orders and customer complaints since introducing RFID into the process.

Looking to the future, one area where the benefits of RFID are starting to be tested is self-checkouts (SCO). While currently limited due to the need to have a 100% SKU tagging strategy in place, retailers are starting to recognize the benefits the technology could offer including increased speed of checkout, reduced likelihood of double scanning and thereby improved customer service. Another area where retailers also reported reaping the benefits of RFID was loss prevention. While none of those interviewed argued that reducing loss was the primary reason for investing in RFID, many acknowledged they were benefiting from it by using the technology to tackle refund frauds, enable dynamic loss product profiling, manage e-frauds and identify stolen products.

• The new platform created for b2b / b2c online sales entirely dedicated to the business of denim.

The year 2020 witnessed an acceleration in the importance of online sales. It is now clear to anyone involved the business of sales that e-commerce represents the future.

That’s when the creative idea by Laura Pianazza, founder of DENIMAZING (combination of DENIM and AMAZING), was launched on the platform powered by VELVET.  Its prime objective is to help small and medium sized companies to increase their online sales, focusing on the development of marketing strategies in an omnichannel environment thanks to an intelligent balance between technology and professional experience.

Laura Pianazza derives her professional experience from the editorial sector, where she was active for many years on a European level for a trade magazine specialized in the denim business. Thanks to this background, she was able to develop a strong network of contacts with entrepreneurs, top management and marketing agencies. Her constant interaction with customers shed light on the digital challenges present in most Italian companies: firstly, the fragmentation of services offered online and, secondly, the lack of integration between technology and marketing strategies. The latter is the one most often neglected by firms and Laura recognized many risked not being well prepared for this transformational shift in business by investing little time and at a slow pace.

The DENIMAZING project works side by side with denim fabric manufacturing companies (b2b), finished product brands and distribution companies (b2c), all with the same common denominator: denim. A unique service assisting raw materials manufacturers in finding market niches in companies that create product, who in their own right would like their brand to be seen and sold to a growing customer base. In the b2b landscape, companies can sell their own fabrics by the meter thanks to their own 3D presentation and customers can virtually visit their showrooms. Similarly, brands will have the same possibility to sell their creations as on a real e-commerce site, thanks to virtual tours in their showroom and specific areas for sales and/or chatting/videocalls with end-customers. Instead, for companies providing supply chain services (coloring, washing, etc.), individual virtual rooms will be made available inside the marketplace, in order to speak directly with sales managers from brands and the fabric companies.

The business side is just one aspect of this project. Thanks to its partnership with the marketing and online sales agency VELVET, DENIMAZING grows based upon a series of key tasks during different phases, namely: platform construction, marketing and advertising, both traditional and via web and social medias.

Not only has Laura has added a series of high-level technology/web master courses to her experience, but DENIMAZING also brings together a team of qualified professionals having a longtime experience in different fields of the denim business: sales, entrepreneurs, web design and marketing, while the end-customer will be in direct contact with the headquarters for assistance, customer care and updates.