From the Sector

As a leading company in the collecting, sorting, reselling and recycling of post-consumer textile waste, TEXAID has enabled the recycling of post-consumer textile waste into new textiles and clothing. Working together with brands and retailers, TEXAID and our partners are continuing to take action to shift from a linear to a circular system.

Since 2022, TEXAID has partnered with Triumph International, operating their in-store collection program, “Together We Grow”, for 160 stores across Austria, Denmark, France, Germany, the Netherlands and Switzerland. Given the success of the program, starting April 2023, in-store take back has been expanded to an additional 108 stores across Belgium, Czech Republic, Hungary, Luxembourg, Poland, Portugal, Sweden and Spain. Customers bring in their worn garments and TEXAID manages the collected clothing in alignment with the EU waste hierarchy, sending each item to its next most sustainable lifecycle. TEXAID is pleased to be partnering with Triumph International to offer in-store take back, at scale, across Europe. For every 5 kg collected, Triumph plants a tree in partnership with Treedom.

To move away from the linear system and enable products to be made out of post-consumer textile waste, TEXAID continues to expand its offering for in-store collection programs throughout Europe and the USA.

For 2023, imm cologne is adapting its concept. The trade fair has been given a new schedule, which will see the international Interior Business Event host a new, one-off spring edition in 2023. The dates have been chosen in close consultation with its market partners.

“Today the imm cologne advisory board gave the concept proposed by Koelnmesse for the imm spring edition in June 2023 the green light unanimously. Our thanks go to the advisory board and in particular to the German industry, the retail sector and the purchasing associations for their support. This concept will ensure that imm cologne can take place again after a two-year break. The industry has given its backing to a strong interior design trade fair in Germany, the biggest market in Europe,” says Gerald Böse, Chief Executive Officer of Koelnmesse. “I firmly believe in face-to-face exchanges. In my view, they are immensely important for the industry’s development, especially in challenging times. The sector needs an in-person platform in Germany, an event with international appeal and a strong communication reach like imm cologne,” he adds.

imm cologne’s new story will take shape in two steps
The imm cologne team presented its vision for a new concept at the start of June 2022. The new story for imm cologne will unfold in two steps. The first step will be the imm spring edition from 4 to 7 June 2023. “The spring edition is synonymous with a new beginning. imm cologne wants to use it to motivate and to show how it is experimenting with new ideas and leaving well-trodden paths behind,” explains Oliver Frese, Chief Operating Officer of Koelnmesse. “What’s more, the event in June gives our partners planning certainty.”

Four-day with a trade audience focus
The cornerstones of the new concept are clear: The imm spring edition will take place over four days, running from Sunday to Wednesday, and will be geared towards trade visitors. End consumers will be able to visit the trade fair by invitation, giving the spring event a clear business focus. “It’s also our goal to create new participation formats in the market,” says Matthias Pollmann, Vice President Trade Fair Management at Koelnmesse. The kitchen segment will also be included in the imm 2023 spring edition. At the same time, the plan is to incorporate the city more closely into the spring edition as an event location.

Vision 2024+: imm cologne as the forum for future issues facing the industry
The second step will then follow in the summer of 2023. In close consultation with the industry and the associations involved in the event, the future dates for imm cologne and LivingKitchen will be set. The future vision for imm cologne conceives the interior event as more than just a key business platform. As a catalyst for the sector’s development, it addresses both industry and external issues of relevance to the imm cologne community.

• Sustainability and security combined:
• RF security labels from Checkpoint Systems can be fully recycled as part of kerbside paper-based recycling collections

To ensure that its retail customers are not negatively affecting the recyclability of product packaging by attaching security labels,Checkpoint Systems partnered with PTS – an organisation with over 70 years’experience researching the use of fibre-based solutions – to conduct a series oftechnical tests on its range of labels. The technical report concluded that consumers can safely dispose of a Checkpoint security label in a household recycling bin, without having to separate the label from the packaging, knowing that the entire pack will be recycled.

The Germany-based research consultancy PTS tested a range of Checkpoint labels. PTS analysed the labels, which were different sizes and materials, to ensure that following the standard kerbside recycling process, the recycled, fibre-based material would be of acceptable quality. Each label was applied to a piece of cartonboard to simulate a real-world scenario and the results show that all are classified as being recyclable in accordance with current regulations. All labels – including the 410 RF, 2928 RF and 4210 RF labels – achieved an excellent overall recyclability rate of over 94%.

Sustainability is essential

With brands making strong commitments to sustainability – including investing in more environmentally friendly forms of packaging like cartonboard – and consumers increasingly demonstrating their preferences for sustainable packaging it is pivotal that anything applied to an item – at any point along the supply chain or in-store – does not affect the recyclability of its packaging.

Security labels play a vital role in ensuring products remain available to purchase. Retailers have been using a diverse range of labels to protect their merchandise, working with suppliers to ‘tag’ items at source or relying on store associates to apply labels in-store. As one of the largest suppliers of RF-based Electronic Article Surveillance (EAS) labels globally, Checkpoint’s labels are applied to millions of products, which are packaged in different materials. Typically, when recycled, packaging labels tend to end up in a combination of different rubbish and recycling streams, depending on the packaging material and the consumer commitment to recycling.

Until today, the recyclability of these labels has been relatively unknown. It means that retailers and consumers could inadvertently be contaminating the paper-based packaging recycling stream with millions of security labels – still attached to packaging which could have otherwise been recycled up to 25 times.

“Security labels play an important role in helping retailers protect their profits, but it is vital they don’t stop packaging from being recycled. We are delighted to have achieved this accreditation from PTS that shows our labels can be recycled through the existing kerbside collections. It means that brands and retailers can be assured they are not negatively affecting a country’s recycling rate, while also knowing their customers can conveniently dispose of the entire pack, packaging material and label, in the same household recycling bin. Our labels passed all of PTS’ stringent tests meaning they have little to no impact on the recyclability of a piece of cartonboard packaging." 

Asia's largest fashion fair, CHIC SPRING SHANGHAI, will postpone the event planned for March to April 14-16, 2022. The latest worldwide pandemic developments due to the new virus variant Omicron prompted the CHIC organizers to take this step.

With this relocation, the organizers are also taking into account the interests of international exhibitors and visitors. In addition to various international joint stands, Germany will also be represented with a GERMAN PAVILION. The trade fair team is working on innovations at the trade fair with the highest priorities and will now focus the entire marketing on the new date.

CHIC SPRING is the showcase for the latest trend developments in fashion and offers trade visitors a concentrated overview. CHIC SPRING as a fashion and lifestyle fair shows the areas of womenswear, menswear, kidswear, denim, shoes and bags, accessories, designers and streetwear in clear segments at the National Convention & Exhibition Center in Shanghai.

CHIC is organized by Beijing Fashion Expo Co. Ltd. and China World Exhibitions, supported by the China National Garment Association, the China World Trade Center and the Sub-Council of the Textile Industry (CCPIT).

• More than 30 leading pioneers of the chemical and material sector welcome the latest political papers from Brussels, Berlin and Düsseldorf

The political situation for renewable carbon from biomass, CO2 and recycling for the defossilisation of the chemical and materials industry has begun to shift fundamentally in Europe. For the first time, important policy papers from Brussels and Germany take into consideration that the term decarbonisation alone is not sufficient, and that there are important industrial sectors with a permanent and even growing carbon demand. Finally, the need for a sustainable coverage of this carbon demand and the realisation of sustainable carbon cycles have been identified on the political stage. They are elemental to the realisation of a sustainable chemical and derived materials industry.

The goal is to create sustainable carbon cycles. This requires comprehensive carbon management of renewable sources, which includes carbon from biomass, carbon from Carbon Capture and Utilisation (CCU) – the industrial use of CO2 as an integral part – as well as mechanical and chemical recycling. And only the use of all alternative carbon streams enables a true decoupling of the chemical and materials sector from additional fossil carbon from the ground. Only in this way can the chemical industry stay the backbone of modern society and transform into a sustainable sector that enables the achievement of global climate goals. The Renewable Carbon Initiative’s (RCI) major aim is to support the smart transition from fossil to renewable carbon: utilising carbon from biomass, CO2 and recycling instead of additional fossil carbon from the ground. This is crucial because 72% of the human-made greenhouse gas emissions are directly linked to additional fossil carbon. The RCI supports all renewable carbon sources available, but the political support is fragmented and differs between carbon from biomass, recycling or carbon capture and utilisation (CCU). Especially CCU has so far not been a strategic objective in the Green Deal and Fit-for-55.

This will change fundamentally with the European Commission's communication paper on “Sustainable Carbon Cycles” published on 15 December. The position in the paper represents an essential step forward that shows embedded carbon has reached the political mainstream – supported by recent opinions from members of the European parliament and also, apparently, by the upcoming IPCC assessment report 6. Now, CCU becomes a recognised and credible solution for sustainable carbon cycles and a potentially sustainable option for the chemical and  material industries. Also, in the political discussions in Brussels, the term “defossilation” is appearing more and more often, complementing or replacing the term decarbonisation in those areas where carbon is indispensable. MEP Maria da Graça Carvahlo is among a number of politicians in Brussels who perceive CCU as an important future industry, putting it on the political map and creating momentum for CCU. This includes the integration of CCU into the new Carbon Removal Regime and the Emission Trading System (ETS).

As the new policy documents are fully in line with the strategy of the RCI, the more than 30 member companies of the initiative are highly supportive of this new development and are ready to support policy-maker with data and detailed suggestions for active support and the realisation of sustainable carbon cycles and a sound carbon management. The recent political papers of relevance are highlighted in the following.

Brussels: Communication paper on “Sustainable Carbon Cycles”
On 15 December, the European Commission has published the communication paper “Sustainable Carbon Cycles” . For the first time, the importance of carbon in different industrial sectors is clearly stated. One of the key statements in the paper is the full recognition of CCU for the first time as a solution for the circular economy, which includes CCU-based fuels as well. The communication paper distinguishes between bio-based CO2, fossil CO2 and CO2 from direct air capture when addressing carbon removal and it also announces detailed monitoring of the different CO2 streams. Not only CCU, but also carbon from the bioeconomy is registered as an important pillar for the future. Here, the term carbon farming has been newly introduced, which refers to improved land management practices that result in an increase of carbon sequestration in living biomass, dead organic matter or soils by enhancing carbon capture or reducing the release of carbon. Even though the list of nature-based carbon storage technologies is non-exhaustive in our view, we strongly support the paper’s idea to deem sustainable land and forest management as a basis for the bioeconomy more important than solely considering land use as a carbon sink. Surprisingly, chemical recycling, which is also an alternative carbon source that substitutes additional fossil carbon from the ground (i.e. carbon from crude oil, natural gas or from coal), is completely absent from the communication paper.

Berlin: Coalition paper of the new German Government: “Dare more progress – alliance for freedom, justice and sustainability”
The whole of Europe is waiting to see how the new German government of Social Democrats, Greens and Liberals will shape the German climate policy. The new reform agenda focuses in particular on solar and wind energy as well as especially hydrogen. Solar energy is to be expanded to 200 GW by 2030 and two percent of the country's land is to be designated for onshore wind energy. A hydrogen grid infrastructure is to be created for green hydrogen, which will form the backbone of the energy system of the future – and is also needed for e-fuels and sustainable chemical industry, a clear commitment to CCU. There is a further focus on the topic of circular economy and recycling. A higher recycling quota and a product-specific minimum quota for the use of recyclates and secondary raw materials should be established at European level. In the coalition paper, there is also a clear commitment to chemical recycling to be found. A significant change for the industry is planned to occur in regards to the so-called “plastic tax” of 80 cents per kilogram of non-recycled plastic packaging. This tax has been implemented by the EU, but most countries are not passing on this tax to the manufacturers and distributors, or only to a limited extent. The new German government now plans to fully transfer this tax over to the industry.

Düsseldorf: Carbon can protect the climate – Carbon Management Strategy North Rhine-Westphalia (NRW)
Lastly, the RCI highly welcomes North Rhine-Westphalia (NRW, Germany) as the first region worldwide to adopt a comprehensive carbon management strategy, a foundation for the transformation from using additional fossil carbon from the ground to the utilisation of renewable carbon from biomass, CO2 and recycling. For all three alternative carbon streams, separate detailed strategies are being developed to achieve the defossilisation of the industry. This is all the more remarkable as North Rhine-Westphalia is the federal state with the strongest industry in Germany, in particular the chemical industry. And it is here, of all places, that a first master plan for the conversion of industry from fossil carbon to biomass, CO2 and recycling is implemented. If successful, NRW could become a global leader in sustainable carbon
management and the region could become a blueprint for many industrial regions.

For years, media headlines have declared the death of the high street at the hands of e-commerce. But, while several well-known retailers have indeed shut up shop or cut back on store numbers, a growing number of digitally native brands are investing in bricks-and-mortar spaces to complement and support their online offer.

At the last EuroShop, the World´s No. 1Retail Trade Fairtrade, were already first signs that Pure Player and online start-ups are also increasingly looking offline. 3 years later, at EuroShop 2020 from 16 to 20 February in Düsseldorf, Germany, this will now be one of the major topics of the industry.

In fact, a report published by property firm JLL towards the end of 2018 predicts that online retailers in the U.S. will open 850 stores over the next five years, demonstrating the value these brands place on having a physical presence. “Everyone is saying that physical retail is dying, but online brands are opening at a pretty fast and aggressive rate,” says Taylor Coyne, Research Manager of Retail for JLL, in the report.

Despite the continuing growth in online sales, the majority of consumers still prefer the experience of shopping in-store, and more and more digitally native brands are using physical retail to their advantage.

• GS1 Germany verleiht auf der Log 2019 Lean and Green Awards und Stars. Unter anderem wird erstmalig der Lean and Green 2nd Star überreicht.

Mindestens 20 Prozent weniger CO2-Austoß in fünf Jahren lautet das Ziel der Lean and Green Initiative. Sie zertifiziert ökologisches Verantwortungsbewusstsein mit konkretem Bezug zu Lager- und Logistikprozessen. Zahlreiche Unternehmen wurden innerhalb dieser Initiative bereits für ihr erfolgreiches Engagement mit den Lean and Green Auszeichnungen geehrt. Am 26. März 2019 vergab GS1 Germany an weitere Unternehmen aus Industrie, Handel und Logistik die Lean and Green Stars sowie Awards, die sich nach dem Grad der Umsetzung staffeln. Auf der Logistik-Nacht in Köln erhielt Chep als erstes Unternehmen in Deutschland den „Lean and Green 2nd Star“. Der „Lean and Green 1st Star“ ging an Mars sowie die Spedition Adam Serr, und den „Lean and Green Award“ gab es für das BTK Befrachtungs- und Transportkontor sowie den Anbieter von Premium-Feinfisch Gottfried Friedrichs. Die Logistik-Nacht fand in „Halle Tor 2“ im Rahmen des 25. Handelslogistik Kongress Log 2019 statt.

• Auch für Onlineshops kommt es auf das optimale Zusammenspiel von Sortimentsgestaltung, Produktpräsentation, Preisgestaltung und Promotions an.
• Online Category Management als strategisches Handlungsfeld, in dessen Mittelpunkt der Shopper steht.
• GS1 Germany hat seinen ECR D-A-CH-8-Schritte Prozessstandard auf die Anforderungen im Online-Business adaptiert.

 
Premiere bei GS1 Germany in Köln: Im Januar wurden zum ersten Mal zertifizierte Online Category Manager ausgebildet. 16 Teilnehmerinnen und Teilnehmer bekamen zum Abschluss des siebentägigen Intensivlehrgangs ihre Zertifikate überreicht. Jetzt sind sie mit dem notwendigen Know-how ausgestattet, um Sortimente, Produktdarstellung und Vermarktungsmaßnahmen für Onlineshops zu optimieren. „Die nach wie vor zweistelligen Zuwachsraten des E-Commerce zeigen, dass immer mehr Konsumenten die Bequemlichkeit des Onlineshoppings schätzen. Hinzukommt, dass Offline-Umsätze immer häufiger online vorbereitet werden. Wer seine Präsenz im Netz nicht auf diese veränderte Shopper Journey ausrichtet, läuft Gefahr an Marktrelevanz zu verlieren“, weiß Burkhard Elberg, Senior Manager Training Category Management bei GS1 Germany.

Mit dem neuen Weiterbildungsangebot zum „Zertifizierten GS1 Online Category Manager“ stellt GS1 Germany den Handels- und Industrieunternehmen Tools und Methoden zur Verfügung, mit denen es gelingt, die Erwartungen der Shopper in den Mittelpunkt zu stellen und sie über sämtliche Touchpoints konsistent anzusprechen. Für Monique Stephan, Head of E-Commerce bei Jacobs Douwe Egberts (JDE), die zu den Teilnehmern gehörte, ist diese konsequent shopperzentrierte Sichtweise ein wichtiger Optimierungsansatz für das Onlinegeschäft des internationalen Kaffeerösters. „Innerhalb der Online-Kategoriearbeit den Fokus stärker auf die Bedürfnisse der Shopper im digitalen Zeitalter zu lenken, wird uns dabei helfen, den E-Commerce insgesamt voranzubringen.“ Ähnlich beurteilte auch Marko Narberhaus, den Erkenntnisgewinn für seine Arbeit als Key Account Head E-Commerce bei Ferrero: „Mit dem Blick aus der Perspektive der Onlineshopper haben die Lerninhalte einen sehr hohen Praxisbezug und lassen sich direkt im Tagesgeschäft anwenden.“

The international home textiles industry has enjoyed a promising start at Heimtextil in Frankfurt am Main, which finished Friday, 11 January. The challenging economic situation and uncertainty in the retail sector were countered by a positive and confident mood at the world’s leading trade fair.

3025 exhibitors from 65 countries* took the international trade fair for home and contract textiles to a 15-year high: ‘Exhibitors and visitors accepted the new trade fair concept with great enthusiasm and confirmed the trade fair’s position as the world’s most important meeting place for the industry. The quality of the decision-makers impressed the exhibitors, as did the number of new business contacts from 156 countries, especially international ones – thus enabling Heimtextil to set a new benchmark’, says Detlef Braun, Member of the Board of Management of Messe Frankfurt. ‘Around 67,500 visitors* ensured that there was a busy atmosphere in the halls, despite a slight decline due to various reasons, such as difficult travel conditions on account of the storms in the alpine region and airport strikes in Germany’. [*For comparison, 2018: 2,975 exhibitors from 64 countries; 68,584 visitors from 135 countries, FKM-tested)]

3025 exhibitors from 65 countries* took the international trade fair for home and contract textiles to a 15-year high: ‘Exhibitors and visitors accepted the new trade fair concept with great enthusiasm and confirmed the trade fair’s position as the world’s most important meeting place for the industry. The quality of the decision-makers impressed the exhibitors, as did the number of new business contacts from 156 countries, especially international ones – thus enabling Heimtextil to set a new benchmark’, says Detlef Braun, Member of the Board of Management of Messe Frankfurt. ‘Around 67,500 visitors* ensured that there was a busy atmosphere in the halls, despite a slight decline due to various reasons, such as difficult travel conditions on account of the storms in the alpine region and airport strikes in Germany’.

One topic that occupied both exhibitors and visitors was the current and future economic situation. A further challenge is the increasingly evident changes that are happening in trade. Increasing revenues and revenue shares in online retailing stand in the way of the efforts made by the stationary retail trade to maintain their inner-city businesses. ‘The small business specialist trade, but also department stores and multibrand stores, and thus the heart of our visitor target groups, are under pressure from the constantly increasing levels of e-commerce. With Heimtextil and our consumer goods fairs in general, we offer these retailers in particular clear perspectives and diverse inspiration in an ambiguous world’, continues Braun.

Heimtextil made it easier for its visitors to access valuable inspiration and business momentum thanks to an optimised trade fair concept and the associated new hall structure. ‘The new concept brought more visitors to the stand’, was the feedback from Andreas Klenk, Managing Director of Saum & Viebahn from Kulmbach in Franconia about hall 8.0 which offered textiles editeurs and manufacturers of curtain and sun protection systems a common platform for the first time. ‘It was the right decision to merge the different segments. We had high quality discussions with respect to both export and domestic business, and are satisfied with the trade fair’.

As part of the new concept, Heimtextil expanded its unique product range across the entire exhibition site and also included the new hall 12, which has been an additional architectural highlight on the Frankfurt exhibition grounds since September.

Top international companies from the Bed & Bath Fashion segment presented their wares here. For the company Curt Bauer from Aue in Saxony, the première of the new hall was a successful one. ‘We're very enthusiastic about the new hall 12. The product range there was very well received. We are very satisfied with the quality of visitors to our stand. In addition to a good frequency of German visitors, we are particularly pleased about growth from China and Russia’, says Managing Director Michael Bauer.

Natural materials, PET and ocean plastics 
Heimtextil set a standard in terms of sustainability: after the first global climate protection agreement for the textile industry was signed by 40 leading fashion companies, organisations and associations at the World Climate Conference in Katowice last December, the focus in Frankfurt was also on environmental progress in the textile industry. Numerous exhibitors presented progressive solutions, for example in the recycling of PET bottles and ocean plastic as well as in the use of certified natural materials. ‘Sustainability was the theme for us at this year’s Heimtextil. Major media players visited us and the 'Green Tour’ guided tour stopped by. We presented many things, including our first vegan duvet and fair silk products, all 100 per cent produced in Austria’, says Denise Hartmann, Marketing Manager at Hefel Textil. The topics of water consumption in the textile industry and microplastics also increasingly came to the fore. The exhibitor directory ‘Green Directory’ alone contained around 150 progressive companies listing sustainably produced textiles. The offer was supplemented by its own lecture series as well as theme-specific tours, which provided valuable impetus and
underpinned the pioneering green position of the trade fair.

Sleep becomes new lifestyle theme
Heimtextil also focused on sleep as one of the upcoming lifestyle trends. While a balanced diet and sufficient exercise are now a natural part of a healthy lifestyle, restorative sleep is still neglected* although it is one of the most important building blocks for long-term physical and mental well-being. At Heimtextil, a number of new products and aspects came to the fore that help people become sensitised to and analyse their sleep behaviour and promote healthy sleep. Around the redesigned hall 11.0 and in the adjoining lecture area ‘Sleep! The Future Forum’, representatives from the national and international bed industry enjoyed attractive product presentations and superb speeches on the topics of sustainability, hospitality, sport and digital.

In addition to the renowned trend show, the trade fair also focused on contract business, particularly in the hotel and hospitality sector, as well as decorative and upholstery fabrics, digital printing solutions and wallpapers.

The next Heimtextil in Frankfurt am Main – its 50th edition – will take place from 7 to 10 January 2020.

*According to a forsa investigation commissioned by the Techniker Krankenkasse

• GS1 Germany, PwC und rheingold institut entwickeln sieben Szenarien für die Konsumgüterbranche im Jahr 2025
• Zweites Szenario: Omni-Channel Retailing 2025 - ein neuer Blick auf den Point of Sale
• Lösungswege und Handlungsempfehlungen für Unternehmen

Wo und wie kaufen wir 2025 ein? Online und stationär, mobil, schnell, spontan und emotional – zugleich aber auch organisiert, informiert und preisorientiert. Das Verhalten der Shopper hat viele Facetten und erfordert eine Neudefinition des Point of Sale. Der POS der Zukunft ist nicht mehr stationär oder digital – er ist zu einer Realität verschmolzen: vernetzt, durchlässig, multioptional.

„Dies bedeutet für die Unternehmen, dass ganzheitliche Antworten und Investitionen mit Weitblick gefordert sind. Es gilt, das Beste aus beiden Welten zusammenzuführen. Stationärer und digitaler POS adaptieren künftig die Vorteile des jeweils anderen – soweit dies möglich und sinnvoll ist“, so Studienleiter Klaus Vogell, Innovationsmanager bei GS1 Germany. Doch wie genau sehen die Lösungsansätze aus, mit denen die Unternehmen den POS der Zukunft gestalten können? Welches sind die wichtigsten Treiber der weiteren Entwicklung? Und welche Erwartungen haben die Kunden?

Die Bedürfnisse und Erwartungen der Shopper stehen im Mittelpunkt

Antworten auf diese Fragen und konkrete Handlungsempfehlungen geben GS1 Germany, die Wirtschaftsprüfungs- und Beratungsgesellschaft PwC und das rheingold institut im zweiten von insgesamt sieben Teilen der gemeinsamen Zukunftsstudie „2025: Smart Value Networks“. Das zweite Szenario nimmt den Aspekt „Omni-Channel Retailing 2025“ unter die Lupe und gibt einen Ausblick auf den Point of Sale der Zukunft.

„Wir haben es mit intensiven Wechselwirkungen zwischen dem Verhalten und den Erwartungen der Shopper, den technologischen und gesellschaftlichen Entwicklungen und den Lösungsangeboten der Konsumgüterbranche zu tun. Das Zusammenspiel aller Faktoren wird den POS der Zukunft prägen“, sagt Dr. Christian Wulff, Leiter des Bereichs Handel und Konsumgüter bei PwC Deutschland.
Entscheidend ist dabei, dass die durchgängige Vernetzung aller Formen des POS im Sinne des Shoppers gewährleistet ist: Er möchte, dass seine Einkaufshistorie mit allen Daten unabhängig von der situativen Einkaufsstätte verfügbar ist. Und dass er im Web gekaufte Ware stationär retournieren sowie im Geschäft Produkte online bestellen kann. Er möchte nicht zwei unterschiedlich agierende Systeme unter einem Namen, sondern ein Unternehmen, das ihm alle Möglichkeiten bietet. Und zwar möglichst bequem und unkompliziert.  

Der Mitarbeiter bleibt auch 2025 ein wesentlicher Erfolgsfaktor am POS

„Die Kunden werden in Zukunft lernen, mit der Vielfalt an neuen Möglichkeiten spielerisch umzugehen. Sie werden die verschiedenen Angebote abgestimmt auf ihre persönlichen Vorlieben oder situativen Bedürfnisse individuell kombinieren. Digitale Innovationen versprechen insbesondere mehr Convenience, können aber auch das Einkaufserlebnis beeindruckender, interaktiver und individueller machen. Die Ansprüche der Kunden steigen auch am POS: Hier wollen sie persönlich angesprochen und in anregende Einkaufswelten verwickelt werden. Kompetente und vor allem einfühlsame Mitarbeiter sind daher auch in Zukunft ein wichtiger Erfolgsfaktor“, unterstreicht Sebastian Buggert, Mitglied der Geschäftsführung und CIO am rheingold institut.

Ein weiteres wichtiges Keyword vor allem für den stationären Handel ist „Mixed Reality“: Die physische Einkaufswelt wird in den nächsten Jahren zunehmend von smarten, digitalen Lösungen durchdrungen. Sie sollen die Mitarbeiter auf der Fläche entlasten, sodass diese mehr Zeit haben, ihre Stärken auszuspielen: soziale Interaktion, persönliche Beratung, Empathie und Leidenschaft. Denn 2025 gilt vielleicht noch mehr als heute: Die Mitarbeiter sind ein wesentlicher Erfolgsfaktor am POS.

Die gesamten Erkenntnisse und Handlungsempfehlungen zum zweiten Szenario „Omni-Channel Retailing 2025 – ein neuer Blick auf den Point of Sale“ stehen kostenfrei auf www.gs1-germany.de/zukunftsstudie zur Verfügung.

Über die Studie „2025: Smart Value Networks“:
In dem Szenario-Projekt „2025: Smart Value Networks“ werfen GS1 Germany, PwC Deutschland und das rheingold institut gemeinsam mit Unternehmen aus Handel, Industrie und Dienstleitung einen Blick in die Zukunft der Konsumgüterbranche. In insgesamt sieben Workshops entwickeln die Experten im Jahr 2018 sieben Szenarien zu den wichtigsten Trends der Branche. Die Ergebnisse werden jeweils in einem Whitepaper veröffentlicht und umfassen Treiber, Herausforderungen, Lösungen und Handlungsempfehlungen für Unternehmen.

Die Szenarien bis zum Jahresende 2018: 1. Shopper Behaviour, 2. Omni-Channel Retailing, 3. Category Management & Einkauf, 4. Supply Chain Management inkl. Last Mile Delivery, 5. Future Technologies, 6. Produktion, Transparenz & Traceability, 7. Wertschöpfungsnetzwerke & Network-Management. Aus den gewonnenen Erkenntnissen entsteht Anfang 2019 eine Roadmap als Orientierungshilfe und Leitfaden für die Konsumgüterbranche bis zum Jahr 2025. Weitere Informationen unter www.gs1-germany.de/innovation.