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01.04.2022

BTE-Umfrage: City-Besuch vor allem zum Modeeinkauf

Shopping bleibt wichtigstes Motiv zum Besuch der Innenstädte. Das hat die dritte Auflage einer vom BTE beauftragten Kundenbefragung aus den beiden ersten März-Wochen in insgesamt 10 Städten sowie online ergeben. 55 Prozent der mehr als 4.000 Befragten gaben Einkaufen als Hauptgrund für den City-Besuch an, am Samstag waren es sogar 63 Prozent. Mit deutlichem Abstand folgten Essen/Trinken vor Verweilen/Sightseeing und notwendigen Erledigungen.
 
Handelsintern liegt der Modeeinkauf (inkl. Schuhe/Lederwaren) mit einer Nennungsrate von 67 Prozent weit vorne. Mit deutlichem Abstand wurde (auch) der Einkauf von Lebensmitteln (30 Prozent), Parfüm/Drogerieartikeln (19 Prozent) sowie Sportartikeln und Uhren/Schmuck (jeweils 16 Prozent) und Bücher/Schreibwaren (14 Prozent) genannt.
 
Weitere interessante Ergebnisse der BTE-Kundenbefragung:

Shopping bleibt wichtigstes Motiv zum Besuch der Innenstädte. Das hat die dritte Auflage einer vom BTE beauftragten Kundenbefragung aus den beiden ersten März-Wochen in insgesamt 10 Städten sowie online ergeben. 55 Prozent der mehr als 4.000 Befragten gaben Einkaufen als Hauptgrund für den City-Besuch an, am Samstag waren es sogar 63 Prozent. Mit deutlichem Abstand folgten Essen/Trinken vor Verweilen/Sightseeing und notwendigen Erledigungen.
 
Handelsintern liegt der Modeeinkauf (inkl. Schuhe/Lederwaren) mit einer Nennungsrate von 67 Prozent weit vorne. Mit deutlichem Abstand wurde (auch) der Einkauf von Lebensmitteln (30 Prozent), Parfüm/Drogerieartikeln (19 Prozent) sowie Sportartikeln und Uhren/Schmuck (jeweils 16 Prozent) und Bücher/Schreibwaren (14 Prozent) genannt.
 
Weitere interessante Ergebnisse der BTE-Kundenbefragung:

  • Der Anteil der auswärtigen Besucher ist gegenüber dem Januar 2022 leicht um drei Prozentpunkte auf 47 Prozent gestiegen, erreicht aber noch nicht dem Wert vom Sommer 2021 (53 Prozent).
  • 54 Prozent der City-Besucher kamen mit dem PKW in die City, 31 Prozent mit dem ÖPNV und zehn Prozent zu Fuß oder mit dem Fahrrad. Signifikant gegenüber den vorherigen Befragungen war der Zuwachs bei den PKW, während die ÖPNV-Nutzung kontinuierlich abnahm.
  • Überdurchschnittliche Frequenzzuwächse gab es bei den unter 25-Jährigen, die 20 Prozent der März-Besucher stellten (Januar 2022: 9 Prozent!). Anteilseinbußen gab es dagegen in den mittleren Altersgruppen, während sich die Quote der über 65-Jährigen in den drei Untersuchungszeiträumen kaum veränderte.
  • Knapp 30 Prozent der Befragten suchten bei ihrem City-Besuch drei und mehr Modegeschäfte auf, 45 Prozent zumindest zwei Outfitläden. 17 Prozent waren lediglich in einem Modegeschäft, jeder zehnte Befragte besuchte ausschließlich Geschäfte anderer Branchen.
  • 57 Prozent der Befragten waren ein bis zwei Stunden im Modehandel unterwegs, 13 Prozent immerhin drei Stunden und mehr. Die übrigen 30 Prozent benötigten weniger als eine Stunde zum Mode-Shopping.
More information:
BTE-Umfrage Shopping
Source:

BTE Handelsverband Textil Schuhe Lederwaren

Photo: FRAME
29.03.2022

FRAME Deploys NewStore Omnichannel Platform to Power the Brand’s Modern Retail Experience

  • American fashion brand launches NewStore to unify mobile point of sale, order management, inventory, store fulfillment, and clienteling

NewStore, a modular, mobile-first omnichannel cloud platform for retail brands worldwide, announced that American fashion brand FRAME has launched the NewStore Omnichannel Platform across its retail business. By powering the brand’s mobile point-of-sale (mPOS), order management, inventory, and store fulfillment solutions, NewStore is now the backbone of FRAME’s retail operations.
 
FRAME is known for its collections in denim, cotton, leather, and cashmere, and it strives to design a modern versatile wardrobe with the finest natural materials. The fashion brand sells its products through e-commerce, wholesale, and in 15 retail stores today. Most recently, FRAME opened its first international store in London, expanding its global footprint. As it continues to grow its retail presence, FRAME is reinvigorating its customer experience and prioritizing technology’s role in creating a seamless shopping journey.

  • American fashion brand launches NewStore to unify mobile point of sale, order management, inventory, store fulfillment, and clienteling

NewStore, a modular, mobile-first omnichannel cloud platform for retail brands worldwide, announced that American fashion brand FRAME has launched the NewStore Omnichannel Platform across its retail business. By powering the brand’s mobile point-of-sale (mPOS), order management, inventory, and store fulfillment solutions, NewStore is now the backbone of FRAME’s retail operations.
 
FRAME is known for its collections in denim, cotton, leather, and cashmere, and it strives to design a modern versatile wardrobe with the finest natural materials. The fashion brand sells its products through e-commerce, wholesale, and in 15 retail stores today. Most recently, FRAME opened its first international store in London, expanding its global footprint. As it continues to grow its retail presence, FRAME is reinvigorating its customer experience and prioritizing technology’s role in creating a seamless shopping journey.

Through its partnership with NewStore, FRAME is enabling its employees with the tools and data required to provide the best shopping experience possible. Store associates can view sales, gauge product inventory across store locations, and complete mobile checkouts to improve customer convenience and maximize profitability. Now that all of FRAME’s store locations are live on the platform, the brand will work with NewStore to further enhance the customer journey by rolling out features that allow employees to better guide shoppers and create more meaningful relationships.

More information:
FRAME NewStore
Source:

NewStore

(c) Presize
21.01.2022

Hohenstein and Presize partner for more sustainability for online shopping

Hohenstein, a leading specialist in fit and pattern engineering, has joined forces with digital size pioneer, Presize. The partnership now offers a variety of business services, including reliable size tables and digital scaling, that empower online retailers to automatically recommend appropriate garment sizes.

Merging traditional size tables, reliable garment fits and digital body measurements with smartphone technology reduces the number of returned online purchases. Proper fit also reduces waste, lowers footprint and bolsters customer loyalty.

“The better a brand understands sizes, fits and target groups, the more accurately they can automate size recommendations. We help brands meet the different requirements of various sizes, so the fit is comfortable across customer ranges, collections and suppliers,” states Simone Morlock, Head of Hohenstein’s Digital Fitting Lab.

Hohenstein, a leading specialist in fit and pattern engineering, has joined forces with digital size pioneer, Presize. The partnership now offers a variety of business services, including reliable size tables and digital scaling, that empower online retailers to automatically recommend appropriate garment sizes.

Merging traditional size tables, reliable garment fits and digital body measurements with smartphone technology reduces the number of returned online purchases. Proper fit also reduces waste, lowers footprint and bolsters customer loyalty.

“The better a brand understands sizes, fits and target groups, the more accurately they can automate size recommendations. We help brands meet the different requirements of various sizes, so the fit is comfortable across customer ranges, collections and suppliers,” states Simone Morlock, Head of Hohenstein’s Digital Fitting Lab.

This size and grading advice is now underpinned by digital measurement services and technology based on artificial intelligence. “All it takes to work out the right size, based on a user’s individual body measurements, are some quick questions regarding their age, height and weight, plus an optional video to take measurements. We use an algorithm that learns as it goes along, and this improves the advice given on sizes with each order or return,” states Presize co-founder and CEO, Leon Szeli.

Join the free webinar on “Hohenstein Meets Presize - How sizing fundamentals and reliable fit can increase the effectiveness of smartphone body measurements and reduce eCommerce returns” on March 24, 2022.*

*Click here for more information.

Source:

Hohenstein

Das Kundenerlebnis im Fokus: Wie kann der stationäre Einzelhandel in der Pandemie Kunden binden? (c) Checkpoint Systems
Schaufenster Shopping
08.12.2021

Das Kundenerlebnis im Fokus

  • Wie kann der stationäre Einzelhandel in der Pandemie Kunden binden?

Die Vorweihnachtszeit als traditionell umsatzstarke Zeit für den Einzelhandel ist auch in diesem Jahr von Corona überschattet. Viele Kunden sind verunsichert und scheuen den Weg in die Innenstädte. Durch funktionierende Omnichannel-Lösungen, eine attraktive Warenpräsentation und eine optimierte Auslage können Einzelhändler Kunden dennoch begeistern. Tipps dafür gibt Checkpoint Systems als One-Stop-Shop für technologisch fortschrittliche Einzelhandelslösungen.

  • Wie kann der stationäre Einzelhandel in der Pandemie Kunden binden?

Die Vorweihnachtszeit als traditionell umsatzstarke Zeit für den Einzelhandel ist auch in diesem Jahr von Corona überschattet. Viele Kunden sind verunsichert und scheuen den Weg in die Innenstädte. Durch funktionierende Omnichannel-Lösungen, eine attraktive Warenpräsentation und eine optimierte Auslage können Einzelhändler Kunden dennoch begeistern. Tipps dafür gibt Checkpoint Systems als One-Stop-Shop für technologisch fortschrittliche Einzelhandelslösungen.

Moderne Technologien helfen Einzelhändlern, die aktuellen Unwägbarkeiten der Pandemie ein Stück weit zu mildern und ihren Kunden trotz allem ein ansprechendes Einkaufserlebnis zu bieten. Die Umstellung auf Online und Omnichannel ist einer dieser Schritte, der schon im letzten Weihnachtsgeschäft einen Teil des potenziellen Verlustes gemildert hat. Corona hat die digitale Transformation beschleunigt. BOPIS, also „buy online pick up in store“, hat sich als Omnichannel-Ansatz während des letzten Pandemiewinters besonders bewährt. Auch McKinsey sagte vorher, dass Einzelhändler, welche einen flexiblen Omnichannel-Ansatz nutzen, sich am schnellsten von der Pandemie erholen werden. Inzwischen haben sich die meisten Unternehmen an die neue Realität angepasst und setzen moderne Technologien ein.

Hybride Ansätze sind überlebenswichtig
Die Voraussetzung für einen funktionierenden Omnichannel-Ansatz ist eine genaue Bestandsübersicht. Nur so können Einzelhändler das richtige Produkt zur richtigen Zeit am richtigen Ort anbieten. Möglich ist das durch Technologien wie die Radiofrequenz-Identifikation (RFID). Checkpoint Systems hat dafür die HALO-Plattform entwickelt, eine RFID-Lösung, die Nachbestellung einfacher, schneller und effizienter macht. So ist es beispielsweise möglich, die Bestände von der Fabrik bis zum Laden zu verfolgen, so dass Händler genau wissen, wo sich ihre Bestände befinden und wann sie eintreffen werden. Dies spart Einzelhändlern Zeit, verbessert das Einkaufserlebnis der Kunden und steigert den Umsatz. Sorgfältig ausgearbeitete Omnichannel-Strategien können dafür sorgen, dass Einzelhändler die Bedürfnisse ihrer Kunden besser kennen, ihnen die passenden Produkte anbieten können und so langfristig eine höhere Kundenbindung schaffen. Ein konsistentes Markenerlebnis – online wie offline – ist hier entscheidend.

Offene Warenpräsentation für mehr Umsatz
Kunden, die lieber vor Ort als online einkaufen, möchten gerade in der aktuellen Zeit so schnell wie möglich die benötigten Produkte in den Einkaufswagen legen und zur Kasse gehen. Eine offene Warenpräsentation ist hier hilfreich. Statt erst auf einen Mitarbeiter warten zu müssen, der gesicherte Ware aus einem Schrank entnehmen kann, können Kunden direkt das Gewünschte in den Wagen legen. Das ist nicht nur praktischer, sondern fördert nachweislich durch Impulskäufe den Umsatz. Gleichzeitig entlastet die offene Warenpräsentation das Ladenpersonal, welches dadurch mehr Zeit für Beratung hat – gerade jetzt ein wichtiger Punkt, um verunsicherte Kunden wilkommen zu heißen und persönlich anzusprechen.

Moderne Warensicherungslösungen ermöglichen eine solche offene Warenpräsentation. Die Alpha High-Theft Solutions von Checkpoint Systems können beispielsweise zum Schutz von Kleidung, Elektronik, Schmuck oder Alkohol eingesetzt werden, ohne dass zusätzliches Sicherheitspersonal benötigt wird. Die Alpha High-Theft Solutions fungieren auch als visuelle Abschreckung für potenzielle Diebe. Einzelhändler schützen somit ihre Margen und ehrliche Kunden profitieren durch die erhöhte Warenverfügbarkeit – denn alles, was laut Inventur im Laden sein sollte, ist durch die reduzierte Diebstahlchance auch noch vorhanden. Gerade in Krisenzeiten sind klare Strategien zur Verlustprävention wichtig, da hier erfahrungsgemäß die Ladendiebstähle ansteigen. Untersuchungen zur weltweiten Rezession von 2008 / 2009 zeigen, dass bei steigender Arbeitslosigkeit und knapper werdenden Mitteln der Ladendiebstahl zunimmt. Auch die Maskenpflicht, die zu einer gesteigerten Anonymität beim Einkaufen führt, ermutigt potenzielle Diebe.

Richtig positionierte Auslagen und gut bestückte Regale
Auch die Gestaltung und der Aufbau eines stationären Geschäfts sind für das Kundenerlebnis maßgebend. Alle vorhandenen Auslagen sollten richtig positioniert und alle Regale gut gefüllt sein. Denn ein Produkt kann nur verkauft werden, wenn es im Laden sichtbar ist. Kunden, welche Produkte entnehmen und an anderer Stelle wieder in das Regal stellen, können dafür sorgen, dass die Auslage im Geschäft nicht mehr ansprechend auf potenzielle Käufer wirkt. „Display Compliance“ ist eine einfache RFID-Anwendung von Checkpoint Systems, mit der die Auslage eingescannt und mit dem ursprünglichen Regalplan verglichen werden kann. Das spart Zeit, da schnell festgestellt werden kann, ob die Auslage korrekt positioniert und die Regale entsprechend gefüllt sind. Und durch die RFID-Technologie kann das Verkaufspersonal außerdem jeden vorrätigen Artikel leicht auffinden. Die gesparte Zeit kann für Beratungsgespräche mit Kunden genutzt werden. Konsumten profitieren so von einer ansprechenden Auslage und von Personal, das bei Fragen mit Rat und Tat zur Seite stehen kann.

19.04.2021

Checkpoint expands its feature HALO platform

Checkpoint  Systems, the vertically integrated solutions provider for retail, has announced the expansion of its HALO®Internet of Things (IoT) RFID software platform with the release of HALO 12.2.0.

Building on the software platform, this latest release includes a number of new features that will elevate it further.:

Checkpoint  Systems, the vertically integrated solutions provider for retail, has announced the expansion of its HALO®Internet of Things (IoT) RFID software platform with the release of HALO 12.2.0.

Building on the software platform, this latest release includes a number of new features that will elevate it further.:

  • Enhanced replenishment capabilitiesmaking picking and sales floor stocking easier, faster and more efficient. This saves retailers time, improves the customer shopping experience and drives increased revenue
  • Expanded in-store receiving capabilities, providing stores with improved insights into stock arrivals, driving sales by ensuring the stock gets onto the sales floor faster
  • Enhanced omnichannel in-store fulfilment with expanded shipping and packing capabilities. Retailers can make the most efficient use of their bricks and mortar stores to handle omnichannel purchases
  • Continued expansion of RFID label options with new tagging features that are compatible with a wide variety of label options, providing easy-to-use processes that make a store associate’s job more efficient every day
  • Expanded reporting capabilities provides a comprehensive performance overview of the business with metrics on KPIs that facilitate enterprise-wide successes all in one easy-to-access location
  • Increased RFID device options, making the software  platform compatible with a wider range of devices already deployed by stores
  • More inventory count options via new standard  API that simplifies connections to different fixed sensors, robots and drones. This makes the stock counting process more accurate and efficient
  • Expanded translation capabilities, facilitating quick and efficient customisation to local dialects so that HALO can be deployed fasteracross an international estate.
EuroShop 2020: High Degree of Internationality Photo: Messe Düsseldorf / ctillmann
EuroShop 2020: High Degree of Internationality
20.02.2020

EuroShop 2020: High Degree of Internationality confirms Global Leading Function for Retail

Retailers invest in emotionalisation and digitalisation +++ Top theme: linking online with offline shopping +++ Focus on sustainability +++ Accompanying Stages and Specials received very well

The World’s No.1 Retail Trade Fair, EuroShop 2020, drew to a close on Thursday (20 February 2020) after five successful days in Düsseldorf: 2,300 exhibitors from 57 nations reported of very good leads and concluded business deals. Furthermore, lively follow-up business is expected. 94,000 visitors travelled to the Rhine to gather information on the line-up of products, trends and concepts for retailers and their partners featured in 16 exhibition halls.  

“We are delighted that EuroShop once again successfully proved to be the most relevant platform for the global retail community when it comes to trends, inspirations and networking. Our exhibitors deserve the highest praise for their loyalty. With their innovative power they again proved the major attraction for an entire industry,” said Erhard Wienkamp, Managing Director at Messe Düsseldorf, voicing his great satisfaction with EuroShop 2020 results.

Retailers invest in emotionalisation and digitalisation +++ Top theme: linking online with offline shopping +++ Focus on sustainability +++ Accompanying Stages and Specials received very well

The World’s No.1 Retail Trade Fair, EuroShop 2020, drew to a close on Thursday (20 February 2020) after five successful days in Düsseldorf: 2,300 exhibitors from 57 nations reported of very good leads and concluded business deals. Furthermore, lively follow-up business is expected. 94,000 visitors travelled to the Rhine to gather information on the line-up of products, trends and concepts for retailers and their partners featured in 16 exhibition halls.  

“We are delighted that EuroShop once again successfully proved to be the most relevant platform for the global retail community when it comes to trends, inspirations and networking. Our exhibitors deserve the highest praise for their loyalty. With their innovative power they again proved the major attraction for an entire industry,” said Erhard Wienkamp, Managing Director at Messe Düsseldorf, voicing his great satisfaction with EuroShop 2020 results.

Exhibitors especially applauded the high international attendance at EuroShop. 70% of the EuroShop audience travelled to Düsseldorf from abroad. Large delegations came for example from Brazil, Australia and New Zealand. Trade visitors from a total of 142 countries attended EuroShop 2020.

“This high level of international interest clearly documents the dynamism of the global retail world and the exceptional position EuroShop enjoys as its economic engine,” said Michael Gerling, Chairman of the EuroShop Advisory Board and CEO of the EHI Retail Institute Cologne.

“The success of eCommerce is a real encouragement for retailers: they have understood they have to give their shoppers good reasons beyond the ranges to enter their stores. This competition has taken retail as a whole to the next quality level. Investment is being made in shop fitting so as to create customer journeys,” explains Gerling who adds: “Beyond this, retail digitalisation is booming. It enables retailers to offer their shoppers even more services and link online and offline channels, on the one hand, while simplifying process flows, logistics and lots more, on the other.” At EuroShop 2020 digital transformation was therefore a key focus, also in terms of achieving the highest energy efficiency and sustainability possible.

Exhibitors underlined the high level of expertise among visitors at the event, especially their pronounced decision-making powers, because 70% of the trade fair guests were in international top management. Many of them also used their visit to EuroShop to learn about best practice cases and forward-looking trends in retail at the in total eight Stages. The varied programme of lectures held on the individual Stages on such topics as Retail Technology, Architecture and Store Design or Expo & Event was well attended across the board. Meeting with the same high level of approval were the numerous Specials at EuroShop, including the Start-up Hub, the Designer Village and Premium City.

Numbers speak for themselves here: 96% of trade fair visitors were satisfied with their visit to the trade fair. Just as many confirmed the outstanding position of EuroShop as a trend barometer, networking platform and largest event for the retail sectors.

Due to the current situation associated with the Coronavirus 19.000 visitors less attended this time than at the record event 2017.

The next EuroShop will be held in Düsseldorf from 26 February to 2 March 2023.  

(c) Messe Düsseldorf
18.10.2019

Are high-tech experiences the future of retail?

In the relatively short space of time since the last EuroShop in 2017, a lot has changed in retail. Everywhere you look, technology is transforming the way that consumers interact and transact with brands. At EuroShop 2020, 16 to 20 February in Düsseldorf, the 550 international exhibitors of the experience dimension “Retail Technology” (from the more than 2,300 international EuroShop exhibitors) provide impressive proof of this. In the run-up to EuroShop, we had a look around the international stores to see what is already being offered to customers in terms of high-tech.

In the relatively short space of time since the last EuroShop in 2017, a lot has changed in retail. Everywhere you look, technology is transforming the way that consumers interact and transact with brands. At EuroShop 2020, 16 to 20 February in Düsseldorf, the 550 international exhibitors of the experience dimension “Retail Technology” (from the more than 2,300 international EuroShop exhibitors) provide impressive proof of this. In the run-up to EuroShop, we had a look around the international stores to see what is already being offered to customers in terms of high-tech.

Spanish fast-fashion retailer Zara has introduced self-service checkouts in store as well as interactive mirrors equipped with RFID; Nike is using local data at its House of Innovation 000 in New York City to stock shelves and restock them based on what the community wants; and at skincare brand SK-II’s Future X Smart Stores in Tokyo, Shanghai and Singapore, visitors are able to experience next generation skin counselling through a magic scan (an AI-enabled skin analysis that unlocks skin age and personalises product recommendations by sitting in front of a mirror for three minutes). There are even coffee shops using robot baristas to serve drinks, such as Café X in San Francisco and Ratio in Shanghai. And then, of course, there is Amazon Go, where customers can pick up shopping and walk out, with payment made automatically through the app.

Photo: Frank Oudeman
04.09.2019

EuroShop: From clicks to bricks: Why online brands are getting physical

For years, media headlines have declared the death of the high street at the hands of e-commerce. But, while several well-known retailers have indeed shut up shop or cut back on store numbers, a growing number of digitally native brands are investing in bricks-and-mortar spaces to complement and support their online offer.

At the last EuroShop, the World´s No. 1Retail Trade Fairtrade, were already first signs that Pure Player and online start-ups are also increasingly looking offline. 3 years later, at EuroShop 2020 from 16 to 20 February in Düsseldorf, Germany, this will now be one of the major topics of the industry.

In fact, a report published by property firm JLL towards the end of 2018 predicts that online retailers in the U.S. will open 850 stores over the next five years, demonstrating the value these brands place on having a physical presence. “Everyone is saying that physical retail is dying, but online brands are opening at a pretty fast and aggressive rate,” says Taylor Coyne, Research Manager of Retail for JLL, in the report.

For years, media headlines have declared the death of the high street at the hands of e-commerce. But, while several well-known retailers have indeed shut up shop or cut back on store numbers, a growing number of digitally native brands are investing in bricks-and-mortar spaces to complement and support their online offer.

At the last EuroShop, the World´s No. 1Retail Trade Fairtrade, were already first signs that Pure Player and online start-ups are also increasingly looking offline. 3 years later, at EuroShop 2020 from 16 to 20 February in Düsseldorf, Germany, this will now be one of the major topics of the industry.

In fact, a report published by property firm JLL towards the end of 2018 predicts that online retailers in the U.S. will open 850 stores over the next five years, demonstrating the value these brands place on having a physical presence. “Everyone is saying that physical retail is dying, but online brands are opening at a pretty fast and aggressive rate,” says Taylor Coyne, Research Manager of Retail for JLL, in the report.

Despite the continuing growth in online sales, the majority of consumers still prefer the experience of shopping in-store, and more and more digitally native brands are using physical retail to their advantage.

Source:

Messe Düsseldorf GmbH

Fresh Relevance and Contactlab Connect the Dots Between In-Store and Online Shopping Behaviour
21.06.2018

Fresh Relevance and Contactlab Connect the Dots Between In-Store and Online Shopping Behaviour

Partnership Provides Retail Brands with Omni-Channel Personalisation Platform

Partnership Provides Retail Brands with Omni-Channel Personalisation Platform

Fresh Relevance, the real-time personalisation platform for email, mobile and web, today announced its partnership with Contactlab, the leading engagement marketing platform for commerce-focused companies and fashion & luxury brands. The partnership provides retail brands with true omni-channel marketing by allowing to fully integrate insights from online and in-store customer behaviour.
Retailers now not only benefit from the rich insights regarding the online behaviour of a customer whilst on the website (what pages they looked at, the products they placed in the cart and the items purchased) and whilst engaging with marketing emails, but also when and how often they visited a store and the purchases they made whilst there. This is made possible by the close integration of the Fresh Relevance real-time personalisation platform and Contactlab’s engagement marketing cloud platform.

Eddy Swindell, co-founder and CRO at Fresh Relevance, states: “The ability to accurately join the dots of the customer journey as they move between offline and online has been the missing piece in the retail puzzle. Retailers using Fresh Relevance fully integrated with Contactlab can harness this valuable insight in real-time, to improve how they engage with every customer across all touch points.”
How Fresh Relevance and Contactlab deliver true omni-channel marketing:

  • Personalise the web experience using both online and offline transactional data.
  • Engage with in-store shoppers by sending them well-timed personalised emails that include the products they were interested in as well as relevant product recommendations.
  • Drive customers in-store or online with personalised incentives and promotions based on the shopper’s behaviour.

Swindell adds: “True omni-channel marketing in this way not only improves overall sales. It enables you to better understand the journey your customers take, and in doing so engage them with personalised 1-2-1 communications and improve their experience of shopping with your brand.”

Stefano Lena, Chief Strategy Officer and VP Business Development at Contactlab comments: “This partnership is the coming together of two powerful real-time platforms that enable every retailer to have a clear and up-to-date view of how people are interacting and transacting with their brand online and in-store. The breadth of data capabilities makes it one of the most compelling propositions available on the market today.”

Fresh Relevance is sponsoring Contactlab's Conference”, which takes place in Milan, Italy, on June 19, where the company will exhibit its real-time personalisation platform and Eddy Swindell will present "Personalisation in an omni-channel world".

About Fresh Relevance
Fresh Relevance is the real-time personalization platform for email, mobile and web. We increase sales with personalized customer experiences and real-time marketing tactics across email, mobile and web. Our marketing hub unifies siloed systems without the need for an integration project. We deliver full control of real-time marketing tactics such as triggered emails and cross-channel personalization. Organizations using Fresh Relevance include: Rip Curl, Homebase, M&M Direct, Harvey Nichols, Thorntons, Cottages.com and White Stuff.

 

Source:

Graham Thatcher           
PRbyChief

JD.com and Google Announce Strategic Partnership
JD.com and Google Announce Strategic Partnership
18.06.2018

JD.com and Google Announce Strategic Partnership

JD.com, Inc., China’s leading technology-driven e-commerce company, and Google, announced today that Google will invest $550 million in cash in JD.com as part of a strategic partnership.

Google and JD plan to collaborate on a range of strategic initiatives, including joint development of retail solutions in a range of regions around the world, including Southeast Asia, the U.S. and Europe. By applying JD’s supply chain and logistics expertise and Google’s technology strengths, the two companies aim to explore the creation of next generation retail infrastructure solutions, with the goal of offering helpful, personalized and frictionless shopping experiences. JD also plans to make a selection of high-quality products available for sale through Google Shopping in multiple regions.

“This partnership with Google opens up a broad range of possibilities to offer a superior retail experience to consumers throughout the world,” said JD.com’s Chief Strategy Officer Jianwen Liao. “This marks an important step in the process of modernizing global retail. As we celebrate our June 18 anniversary sale, this partnership opens a new chapter in our history.”

JD.com, Inc., China’s leading technology-driven e-commerce company, and Google, announced today that Google will invest $550 million in cash in JD.com as part of a strategic partnership.

Google and JD plan to collaborate on a range of strategic initiatives, including joint development of retail solutions in a range of regions around the world, including Southeast Asia, the U.S. and Europe. By applying JD’s supply chain and logistics expertise and Google’s technology strengths, the two companies aim to explore the creation of next generation retail infrastructure solutions, with the goal of offering helpful, personalized and frictionless shopping experiences. JD also plans to make a selection of high-quality products available for sale through Google Shopping in multiple regions.

“This partnership with Google opens up a broad range of possibilities to offer a superior retail experience to consumers throughout the world,” said JD.com’s Chief Strategy Officer Jianwen Liao. “This marks an important step in the process of modernizing global retail. As we celebrate our June 18 anniversary sale, this partnership opens a new chapter in our history.”

"We are excited to partner with JD.com and explore new solutions for retail ecosystems around the world to enable helpful, personalized and frictionless shopping experiences that give consumers the power to shop wherever and however they want,” said Google Chief Business Officer Philipp Schindler.

Under the agreements, Google will receive 27,106,948 newly issued JD.com Class A ordinary shares at an issue price of $20.29 per share, equivalent to $40.58 per ADS, based on the volume-weighted average trading price over the prior 10 trading days.

More information:
JD Google strategic partnership
Source:

parrkommunikation