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One of the major concerns of online shopping is a consumer’s inability to touch, feel and experience products. This concern is more problematic for fashion products, when the right fit is critical for purchase decisions. Virtual Fitting Room (VFR), a technology that allows consumers to test size and fit without having to try clothing on themselves, eases this concern.

What is a Virtual Fitting Room (VFR)?
A Virtual Fitting Room (VFR) is a function that shows and visualizes a shopper’s outfit without physically trying on and touching items. VFR utilizes Augmented Reality (AR) and Artificial Intelligence (AI). By using AR for VFR, a webcam scans the body shape of shoppers and creates a 360-degree, 3D model based on their body shape.

AI further operates VFR by using algorithms and machine learning to design a full-body 3D model of a shopper standing in front of the camera. A combination of AR and AI technology allows VFR to place items on real-time images as a live video so that customers can check the size, style and fit of the products they’re considering purchasing.

Shoppers can try on clothes and shoes at home without visiting a physical store. In order to do this, customers need to first make sure they have the right settings on their phone. Then, they download a brands’ mobile applications with the Virtual Fitting Room function or visit apparel brands’ websites that support this VFR function and upload a photo of their body shape. Some brands allow a customer to create an avatar using their body shape to test out the fashion items virtually, instead of uploading a photo of themselves.

How does using a Virtual Fitting Room benefit fashion retailers?

• Provides a convenient shopping experience
  Research conducted by the National Retail Federation in 2020 stated that 97% of consumers have ended a shopping trip or stopped searching for the item they had in mind because the process was inconvenient.
  Shoppers surveyed not only said that in-person shopping was inconvenient but that online shopping felt even more inconvenient to them.
  VFR eliminates all of these processes. Shoppers can walk over to the VFR and see what the clothes look like quickly without needing to change them.
   
• Overcomes the limitations of online shopping
  As of 2017, 62% of shoppers preferred to shop at physical apparel stores because they could see, touch, feel and experience products. This was a major problem that online shopping could not overcome.
  VFR solves this problem effectively. According to a Retail Perceptions Report, about 40% of buyers said they would be willing to pay more if they could experience the product through AR technology. By incorporating new technologies, VFR makes shopping fun and offers a personalized shopping experience to customers, which can attract more people to online channels.
   
• Reduces the return rate
  High return rates are a big administrative headache for fashion brands. Moreover, it threatens to cut into the profits of fashion brands if they offer free returns. 30% of the return rate in e-commerce fashion shopping is due to purchases of small-sized products, and another 22% happens due to purchases of too large-sized products.
  However, VFR alleviates this problem. Whether in store or online, people can check the fit and size of items without having to wear them themselves.

Which brands are already using Virtual Fitting Room (VFR) technology?
Gucci
Gucci is the first luxury brand which adopted VFR. They partnered with Snapchat to launch an augmented reality shoe try-on campaign. It created a virtual lens that superimposed and overlaid a digital version of the shoe on the shopper’s foot when the foot was photographed using a cell phone camera.

Along with the Shop Now button, which guides shoppers to its online store, Gucci achieved 18.9 million Snapchat users and reported positive return on ad spend, which is a marketing metric that measures the amount of revenue earned on all dollars spent on advertising from this campaign.

Otero Menswear
Otero Menswear is a brand focused on apparel for men shorter than 5’10” (1,78 m). Otero added VFR software to its online store to provide perfect fitting sizes to its customers. First, it asks customers four quick questions about their height, leg length, waist size and body type. Then, it offers a virtual avatar corresponding with the answers. Shoppers then use this avatar to see how different sizes of Otero clothing would look on them.
 
Walmart
In May 2021, Walmart announced that they plan to acquire Zeekit, a virtual fitting room platform, to provide enhanced and social shopping experiences for customers during the pandemic.

When customers upload pictures of themselves and enter their body dimensions, Zeekit builds a virtual body and then customers can dress it accordingly. Customers will simply post their photos or choose virtual models on the platform that represent the best fitting of their height, body and skin tone. Shoppers can even share their virtual clothes with others to get various opinions. Walmart brings a comprehensive and social experience to digital shopping for customers through this acquisition of VFR.

According to research by Valuates Reports, it is expected that sales of the global virtual fitting room market will grow to $6.5 million by 2025. By adopting VFR, consumers will be able to experience convenience in an advanced shopping environment. At the same time, fashion retailers will be able to increase online sales and reduce return rates by offering customers personalized online shopping experiences using VFR technology.

ESG aspects are most important to consumers when it comes to food and clothing. Young people in particular demand information and transparency: sustainability labels, certifications and reports ensure trust. For retailers and manufacturers, sustainability is becoming a must.

Under what conditions are the cows kept whose milk I drink? Does the manufacturer of my new T-shirt tolerate child labor? Does the retailer I trust deal fairly with employees and business partners? The majority of Germans ask themselves questions like these before making a purchasing decision. When shopping, 59 percent of consumers always or at least frequently pay attention to the ecological, economic or social sustainability of retailers and manufacturers. Among those under 35, the figure is even hugher with two-thirds, and among those over 55, one in two. These are the findings of a representative survey of 1,000 people in Germany commissioned by the auditing and consulting firm PwC Germany.

Sustainability is no longer a question of "if", but "how".
"Sustainability has become mainstream in recent years. For companies, paying attention to sustainability in their supply chains has already become a must," comments Dr. Christian Wulff. The Head of Retail and Consumer Goods at PwC Germany is convinced that companies will already have to give good reasons in the near future if they do not pay attention to the environment, social aspects and good corporate governance when producing a product. "The issue of sustainability is therefore no longer a question of whether, but of how," the retail expert continues.

Sustainability includes various aspects in the three areas of environment, social and sustainable governance (ESG). In the case of environmental sustainability, the focus is on issues relating to animal welfare - such as the conditions in which animals are kept or animal testing - and the use of recyclable materials. 40 percent of Germans would like to be informed about this before making a purchase. In the social sphere, the majority of respondents would like to know whether retailers and manufacturers comply with human rights (58 percent) - for example, whether they tolerate forced or child labor in their value chains. In terms of governance, one in two respondents would like to know about supply chains and be able to trace products before making a purchase.

Sustainability is particularly important for food
How closely consumers look at sustainability also depends on the product: For example, sustainability is particularly important to them when it comes to food. 81 percent of Germans pay attention to at least one of the three ESG criteria when buying food, i.e. environment, social issues or good corporate governance. But these criteria are also relevant when buying textiles: As many as 63 percent say they look at how sustainably the item was produced when buying clothing or shoes. While environmental aspects play the biggest role for food (62 percent), consumers are paying more attention to social aspects for clothing, shoes and accessories (52 percent).

Almost every second person has recently switched to sustainable products
The growing importance of ESG aspects in the purchasing behavior of German consumers is also evidenced by the shifts toward buying sustainable products. The trend toward sustainable products is clearest in the case of food: 45 percent of respondents state that they have consciously switched to more sustainable products within the past two years. By contrast, only 17 percent admit to switching (back) to less sustainable products, with one in three stating a lack of financial resources as the reason.

For just under half of those surveyed, a possible switch to more sustainable products would be supported by better availability in stationary retail. Legal regulations are also seen as helpful, both in terms of product labeling (38 percent) and for the production process (37 percent). More eye-catching product placement in stores would also help (37 percent).

Young people in particular demand transparency and education
Consumers' need for transparency in ESG matters is significant: According to the survey, almost three quarters of Germans obtain information about environmental sustainability issues at least occasionally. Two-thirds research aspects of social sustainability. A good half regularly find out about sustainable corporate governance.

Age has a major influence on how intensively people deal with the issue: While 80 percent of 16- to 24-year-olds find out about the environmental aspects of a product before buying it, only 59 percent of those over 65 do. "Younger people in particular are actively informing themselves and demanding transparency around ESG criteria," sums up Christian Wulff.

Consumers want information on packaging and online
To meet this need for information, the PwC expert advises manufacturers and retailers to provide detailed information about ESG aspects of products, especially online. "Keeping the associated, significantly increasing flood of data up to date at all times is increasingly becoming a challenge for companies that can only be solved by significant investments in new technologies."

Consumers agree on what companies can do to lend more credibility to their sustainability activities: A solid two-thirds consider recognized sustainability labels, certifications or independently audited sustainability reports to be suitable for credibly communicating activities in terms of ESG. "The results of our survey show that labels and independent certifications are very important in gaining the trust of customers. It is therefore worthwhile to have ESG measures confirmed by external organizations," says Christian Wulff.

Retailers and manufacturers should focus on transparency
"Manufacturers and retailers are faced with the task of ensuring a high level of transparency with regard to the sustainability of their products. This calls for honesty, but also creativity: In the case of fashion, for example, it is conceivable to trace the individual stages of the supply chain in detail and to show the costs incurred in the process. In this way, consumers can understand exactly how a price comes about," concludes Christian Wulff.

• Sales increase of 4 to 6 per cent targeted for 2018
• Population favors traditional shopping experience

Hong Kong (GTAI) - Hong Kong's favorite pastime is shopping. Chinese tourists also visit the city just for shopping quite often. The demand for jewelry, watches and cosmetics in particular is booming. The retail sales of the Special Administrative Region (SVR) is expected to rise to around USD 60 billion in 2018. The status-conscious consumers prefer Italian and French luxury goods. German providers can score in certain categories.

The Hong Kong Special Administrative Region (SAR) retail sector experienced one of its worst years of recent history in 2016. According to the statistics office, sales shrank nominally by 8 percent compared to the previous year. On the one hand, domestic consumers showed themselves buttoned-up side in the face of a rather sluggish economy. Private consumption rose in real terms by just under 2 percent.
 
On the other hand, the number of foreign visitors decreased. The tourism authority counted around 57 million arrivals in 2016 only, which was almost 5 percent less than in 2015. Three quarters of the tourists traditionally come from the neighboring Chinese mainland and are particularly eager to buy. But in 2016, they restricted their purchases.

Domestic consumption rose in real terms by nearly 7 percent in the third quarter of 2017
However, the second half of 2017 brought the turnaround. The overall economy of SVR revived noticeably. Consumer spending in the third quarter increased by nearly 7 percent in real terms compared to the same period of the previous year. The number of tourists also rose again. From January to December, the authorities registered a growth of more than 3 percent.

*) Forecast
Source: Hong Kong Tourism Board

Retail sales rose in 2017 as a result by just over 2 percent to more than USD 57 billion. Especially at the end of the year, business had developed very briskly. In the fourth quarter, revenues increased by nearly 6 percent compared to the same quarter of the previous year. That leaves the economic researchers hoping for 2018. The auditing company PWC, for example, expects a market growth of 4 to 6 percent. As a result, the total revenues should rise to around USD 60 billion. It would thus be on about the same level as in 2014, but only in nominal terms.

*) Forecast
Source: 2014 til 2017: Hong Kong Statistical Office; 2018: PwC

The individual sectors of the retail trade developed very differently in 2017. The demand for electronic articles was weakening. But the business with jewelry, watches and cosmetics flourished. These are small and light goods, that Chinese tourists usually can take across the border without customs clearance. The equally lively sales of food and beverages as well as motor vehicles is mainly due to the greater spending pleasure of domestic consumers.

Source: Hong Kong Statistical Office
 
For German providers of consumer goods, the former British colony is a not unattractive market. Although the population of 7.4 million is quite small, it has a gross domestic product (GDP) per capita that is at the level of Germany. Since there is virtually no manufacturing industry, almost all goods need to be imported. The Chinese tourists increase the volume of demand. In 2017 45 million visitors from the People's Republic came to Hong Kong. Many of them came just for one day, whose only goal was shopping.

German consumer goods are quite popular with both domestic consumers and Chinese tourists. However, there are big differences between the different sectors. Apparel, leather goods and cosmetics are dominated by French and Italian brands in the upper market segment. For furniture (especially kitchens) or stationery German suppliers however play a significant role. Also body care and food "Made in Germany" enjoy a great popularity.

Big chains dominate the market
The retail sector is predominantly in the hands of large corporations. In the food sector the chains Wellcome and ParknShop dominate, in the drugstore area Watsons and Mannings as well as in the electronics division Fortress and Broadway. The e-commerce however has undermined its dominant position a bit.
However - the population still prefers the traditional shopping experience. Purchasing via the Internet does not yet play a major role for the end customer as in other countries around the world. But it has changed the business in the B2B area. In the meantime restaurants and hotels mostly shop online.